Close the loop on-site and trigger repeat business plus public reviews.
| Item | Done | Notes |
|---|---|---|
| System tested and leak check complete | ||
| Work area cleaned and debris removed | ||
| Client walkthrough completed | ||
| Invoice explained and sent |
On-site script: “Thanks for trusting us today. If everything looks great, would you mind leaving a quick review? It helps local homeowners find a reliable plumber.”
SMS script: “Hi [Name], thanks again for choosing [Company]. If you were happy with today’s service, here’s our review link: [URL]. We appreciate you!”
Client Sign-Off
Technician Sign-Off